300 word min reply with references
Hello class,
Companies use information systems to improve workflow. Important parts of workflow are analyzing a process and identifying roles that make that process happen (Analyzing Process Improvement Supported by IT, 2020). A successful workflow is one that moves from one step to the next in the most efficient way. Companies use information systems to improve their workflow and therefore giving them a competitive advantage.
For example, let’s look at Chick-fil-a drive-thru system. According to Sean Ward, one of the reasons Chick-fil-a can efficiently run their drive-thru lanes is because of the information systems that they use. If you have been to Chick-fil-a recently, you might have noticed that they have a few employees with tablets taking customers’ orders. “The technology allows team members to go up to a customers’ window, take their order and relay it to the kitchen, all while maintaining one-on-one service As the order-taker walks the line, another team member comes to the customers’ car to take payment, allowing cars to move through twice as fast as they do at a traditional speaker box drive-thru. Chick-fil-a calls this “face-to-face†ordering (Ward, 2017).†Chick-fil-a’s realized that the original “as-is†drive-thru process was not allowing them to grow. Developing their “to-be†process of the “face-to-face†system helped increase workflow, giving them a huge competitive advantage over other drive-thru restaurants. Providing faster service even with longer lines is very appealing to hungry customers.
References:
Analyzing Process Improvements Supported by IT. IFSM 300 (7995) Information Systems in Organizations (2202). (2018) Retrieved April 8, 2020 from https://learn.umgc.edu/d2l/le/content/445319/viewContent/17081842/View
Ward, S. (2017, July 24). How Does Chick-fil-A’s Drive-Thru Move So Fast? Retrieved April 8, 2020, from https://thechickenwire.chick-fil-a.com/inside-chic…
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