discussion reply harris j

300 word min reply with references

Hello class,

Companies use information systems to improve workflow. Important parts of workflow are analyzing a process and identifying roles that make that process happen (Analyzing Process Improvement Supported by IT, 2020). A successful workflow is one that moves from one step to the next in the most efficient way. Companies use information systems to improve their workflow and therefore giving them a competitive advantage.

For example, let’s look at Chick-fil-a drive-thru system. According to Sean Ward, one of the reasons Chick-fil-a can efficiently run their drive-thru lanes is because of the information systems that they use. If you have been to Chick-fil-a recently, you might have noticed that they have a few employees with tablets taking customers’ orders. “The technology allows team members to go up to a customers’ window, take their order and relay it to the kitchen, all while maintaining one-on-one service As the order-taker walks the line, another team member comes to the customers’ car to take payment, allowing cars to move through twice as fast as they do at a traditional speaker box drive-thru. Chick-fil-a calls this “face-to-face” ordering (Ward, 2017).” Chick-fil-a’s realized that the original “as-is” drive-thru process was not allowing them to grow. Developing their “to-be” process of the “face-to-face” system helped increase workflow, giving them a huge competitive advantage over other drive-thru restaurants. Providing faster service even with longer lines is very appealing to hungry customers.


Analyzing Process Improvements Supported by IT. IFSM 300 (7995) Information Systems in Organizations (2202). (2018) Retrieved April 8, 2020 from https://learn.umgc.edu/d2l/le/content/445319/viewContent/17081842/View

Ward, S. (2017, July 24). How Does Chick-fil-A’s Drive-Thru Move So Fast? Retrieved April 8, 2020, from https://thechickenwire.chick-fil-a.com/inside-chic…

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