E The Differences Between Forgiveness And Reconciliation What Is The Role Of Mem

  1. What are the key elements of forgiveness?
  2. What are the differences between forgiveness and reconciliation?
  3. What is the role of memory in the forgiveness process?
  4. Is forgiveness a decision or process?
  5. Describe the three-step model of forgiveness by Layton (1999).
  6. What makes apologies ineffective or inappropriate?
  7. What are the characteristics of good public apologies?
  8. Explain Shriver’s four strands of reconciliation.
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