packet 2 activity 6 pre reading chapter 5 watch the following two videos and answer the questions then read chapter 5 in the power of habit

Watch: What’s it like to work for Starbucks?


Why did the customer with problem want to work at Starbucks?

Why does the district manager compare his job to teaching?

What are the benefits of working at Starbucks?

What are Starbucks’ employees called? Why do you think they have that name?

How is Starbucks similar to Alcoa in the way they treat employees?

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