There are factors that influence our emotional development. One of these is:
Group of answer choices
profit
apologizing too much
focus on trivialities
Temperament
2)
Which of the following styles is most effective for managing your emotions:
Group of answer choices
Suppressing your emptions
capitulating to your emotions.
overexpressing your emotions.
accommodating your emotions
3)
The employee-customer profit chain theory states that:
Group of answer choices
the attitude of employees has no direct affect on the profitability of companies.
employees that constantly deal with customers are drained of positive feelings and the company’s profits go down.
expressing emotions to customers in a way that is uncomfortable will increase the profits of the company.
If the company keeps its employees happy then those employees will provide better service to customers and the customers will buy more from the company.
4)
Which of the following is a way of providing positive reinforcement to employees:
Group of answer choices
Recognizing employees for work well done.
deducting money from the employee’s paycheck for mistakes made.
informing everyone in the company when a person makes a mistake.
All of the above
5)
One danger about self-disclosure is that:
Group of answer choices
Self-disclosure can improve communications.
Self disclosure can help repair damaged relationships.
self disclosure can encourage self-disclosure in the other person.
We can sometimes over-disclose information in a way that is not appropriate.
6)
One of the positive emotions that can build positive energy and happiness is Pride. In this context “Pride” means:
Group of answer choices
pride in what you have been able to achieve.
pride in thinking you are better than those around you.
pride in never taking responsibility for mistakes.
None of the above
7)
In the field of positive psychology, “flow” is characterized by:
Group of answer choices
fits and starts in understanding the emotions of others.
draining our minds and hearts of all emotion.
complete absorption in a task that elicits a deep feeling of enjoyment.
removing any need for self-disclosure.
8)
Flextime includes all of the following scheduling arrangements EXCEPT:
Group of answer choices
Compressed workweek
Working onsite during regular hours with no flexibility.
PTO Banks
Job sharing
9)
Sexual Harassment in the work place takes two forms. One of these is quid pro quo situations. The other is:
Group of answer choices
Maintaining a hostile work environment
Maintaining a salubrious work environment
Maintaining a creative work environment
Maintaining a precocious work environment
10)
The way we choose to earn, save, and spend our money determines, to a large measure, the quality of our lives.
Group of answer choices
True
False
11)
Your Non-Financial resources include:
Group of answer choices
Good physical and mental health
Your education and training
Ability to set time apart for leisure activities
None of the above
12)
The ADA
Group of answer choices
is a law that bans discrimination based on age
is a law that bans discrimination based on gender
is a law that bans discrimination based on religion
is a law that bans discrimination based on disability or handicap.