Customer service representatives who are measured on minimizing inbound customer call duration may choose to “game the system†by doing which of the following? a. By spending available time learning more about the product. b. By forwarding all non-routine calls with complicated issues to a supervisor. c. By answering customer questions as efficiently and effectively as possible. d. By spending as much time as needed to answer customer questions.
a. |
By spending available time learning more about the product. |
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b. |
By forwarding all non-routine calls with complicated issues to a supervisor. |
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c. |
By answering customer questions as efficiently and effectively as possible. |
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d. |
By spending as much time as needed to answer customer questions. |