What is the basis for the problem?

b. Who is at fault?

c. How can the present situation be corrected?

d. Is there any way this situation can be prevented from recurring?

e. How would you handle this situation on a longer-duration project, say one year, assuming that multiple departments are involved and that no new departments were established other than possibly the project office?

 f. Should a customer be willing to accept monetary responsibility for this type of situation, possibly by permitting established standards to be deviated from? If so, then how many months should be considered as a short-duration project?

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