Assume that the chairperson of an academic department is holding a discussion with the person responsible for handling all the paperwork associated with student applications for admission to the department. In explaining the reasons for the problems, the admissions clerk states, â€œThe office manager never told me exactly what I was expected to do in this job, and she never gives me any help or tells whether Iâ€™m doing good work. She also has me answering phone calls that I think should be answered by our office receptionist. On top of that, I often have to walk to the other end of the office in order to fax copies of admissions forms to the university admissions office, and that takes up a lot of my time. Also, the faculty often ask me to copy textbook materials for them, and whenever they ask me to do so, I put down whatever else Iâ€™m working on so that I can get the copying done.â€ Identify the categories of performance problems apparent in the clerkâ€™s statement. For each problem you identify, describe an appropriate solution.