solution

1. The most appropriate leadership style for the first stage of the team’s growth is to:

   1. Provide clear direction and purpose

   2. Resolve issues of power and authority

   3. Monitor progress and celebrate achievements

   4. Fully utilize team members’ skills.

2. Logistics can become a team barrier.

3. True
4. False

1. 3. Juran stated the following:

   1. “Quality does not happen by accident; it must be planned.”

   2. “Cost of poor quality is understated.”

   3. “Quality does not mean ‘best’ but ‘best for the customer use and selling price.'”

   4. None of the above.

1. 4. Jason was just assigned to the team and he’s very quiet. People on the team aren’t quite sure what to make of him. Everyone is polite, but some seem to be a little threatened by him. What stage best describes this scenario?

   1. Forming

   2. Norming

   3. Performing

   4. Storming

5. Internal motivation results in short-term gains.

1. True
2. False