John and Ana are exchanging emails about last week’s meeting, Jon writes,” thought I could trust you to back me up when I presented my idea, but obviously, that was not the casel” Ana replies. “I’m hearing that you’re frustrated because you wanted me to express my support for your idea during the meeting, but you feel that my response was insufficient. I think we’re both eager to see your idea get implemented as soon as possible. Could we meet today at 3:00 in Conference Room 2 to go over what our next steps are? Let me know if I should invite David so that we can hear his feedback In her response, Ana is practicing what technique?