A leading bank of Australia You have been appointed as a Chief Knowledge Officer in one of the leading investment firms of Australia to accomplish a project which is to develop a knowledge base guide for the customer service staff to provide better services to the customers of the investment firm. Your task would be to implement Knowledge Management system considering tools and techniques and using KM components for the investment firm which can be helpful in providing better services to the customers of the firm and that too in a very efficient manner.

Give your views on implementation of knowledge management based on five distinct stages of knowledge management:

Stage 1: Advocate and learn

Stage 2: Develop strategy

Stage 3: Design and launch KM initiatives

Stage 4: Expand and support initiatives

Stage 5: Institutionalize knowledge management

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