Why is operations performance vital in any organization?
Why is quality important?
Why is speed important?
Why is dependability important?
Why is flexibility important?
Why is cost important?
How do operations performance objectives trade off against each other?
Describe how you think the hotelâ€™s management will:
(a) make sure that the way it manages the hotel is appropriate to the way it competes for business;
(b) implement any change in strategy;
(c) develop its operation so that it drives the long-term strategy of the hotel.
The case study describes how quality, speed, dependability, flexibility and cost impact on the hotelâ€™s external customers. Explain how each of these performance objectives might have internal benefits.