Globex company has applied for the Malcolm Baldrige National Quality Award (MBNQA). The Baldrige examiners want to know how the company orders products from its suppliers. They are asking the following questions: What departments are involved? How do they interact? How is product quality controlled?
What MBNQA category is being evaluated by the examiners?

process management


information and analysis

business results

strategic planning

Tyrell Inc identified a lack of communication skills of its workforce as the main source of quality problems. Tyrell organized a training for its employees to improve their communication skills. What department was probably responsible for the training development?


information systems


human resources

Assume that a product has two parts, both of which must work for the product to function. Given the following information, what is the reliability of the product?





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