As one of the largest U.S. coal producers with approximately 1,600 employees, this $1.4 billion-dollar company is a fuel supplier for approximately 4% of the nationâ€™s electricity. With a limited staff that was overwhelmed by increasing business demands, project quality began to wane for this young company as they grappled with managing the IT project portfolio. Although projects were being completed, the cost of project delivery was also increasing. The clientâ€™s leadership team recognized that something was wrong, and knew they needed outside support to evaluate the situation and identify the best remedies to apply.
a. What can be done to identify warning signs earlier in the project, to address quality issues?
b. What kind of infrastructure needs to be in place to successfully complete this project?
c. What could you (as the Project Manager) do differently the next time you are dealing with an overwhelmed staff and increasing business demands?