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Participative or democratic Answer the following questions below. All questions must be answered. 2. Involves somebody speaking from a position of power and exercising tight control over their subordinates. Laissez-faire style 3. Involves giving people a job and a possible direction and letting them do it themselves. Transactional leadership . . Transformational leadership Question 1 List 5 roles and functions performed by supervisors and managers: Answer may include (but not limited to): Liaison Researcher Disseminator Spokesperson Negotiator Defender Motivator Note: Trainer may also use knowledge of job functions, such as Supervise F&B Staff, Monitor waiting staff, etc. 4. Involves modifying your style of leadership to suit the particular situation. Situational leadership . 5. Involves setting out clear goals and objectives, along with the corresponding rewards and punishment. Question 2 Match the leadership style on the left to the description on the right: 6. The leader will offer some kind of personal transformation to the follower. Authoritarian or autocratic 1. Gives guidance to the team, but also Question 3 List 4 important skills (or characteristics) of members of an effective team: List 4 common problems teams may encounter. 1. 1. 2. 2. 3. 3. 4. 4. Question 6 What does ‘Group Dynamics’ mean? Question 4 List the 3 individual job roles of members in YOUR team, and describe what each role does. Job Role 1: Job Function: Job Role 2: Job Function: Job Role 3: Job Function: Question 5 1. Question 7 List 6 advantages of working as a team, as opposed to working individually. 1. 2. 2. 3. 3. 4. Question 10 What is a manager’s role in achieving company goals? 5. 6. Question 11 Why must you show your staff that you support the business goals? Question 8 As a leader, the most important part of being a leader is setting a good example. Why is this? Question 9 List 3 ways you can act to send a positive message to your team as a leader: Question 12 List 4 reasons why treating people with integrity, respect and empathy will help you manage your team. 1. There are 3 types of goals you need to set, they are; term term term 2. 3. 4. Question 15 List 3 methods you could use to help your team to monitor the progress of meeting goals: 1. 2. Question 13 If you don’t treat people with respect (for example use fear and threats) this can have a negative effect on your team. List 4 examples of how lack of respect can negatively impact on a team: 1. 3. 2. 3. 4. Question 14 Fill in the following gaps 2. Question 16 Setting KPIs helps to keep the organisational goals, in line with the plans and objectives of your team. List 3 good KPIs that might help your team achieve the organisational goals. 1. 3. 2. 3. Question 19 You must inform staff of what is expected in their individual role or activities they undertake. One example is making sure you have told them expected outcomes – list 4 other aspects you must clearly communicate to them: 1. Question 17 Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve business goals? 2. 3. 4. Question 18 What type of communication methods can you use to help a team become more independent (and take responsibility for their own work)? 1. Why is encouraging and rewarding staff important? Question 20 How can encouraging open communication and innovative thinking help your team meet goals? 1. 2. Question 23 List 3 ways to reward individual or team performance. 1. 3. 2. 3. Question 21 List 3 innovations in the hospitality industry, that you may discuss with your team: 1. 2. 3. Question 22 plans and objectives. List 3 pieces of data or information the team may need full access to. 1. Question 24 List 3 benefits of communicating with your staff and involving them in making decisions. 2. 1. 3. 2. 3. Question 27 How does having your team fully informed about business objectives and goals help the business? Question 25 List 3 ways to show your employees that you support and value open communication within the team 1. 2. Question 28 When someone has a criticism of your team’s performance why does this reflect badly on you? 3. Question 26 As a manager or team leader you need to communicate the important ideas, 3. Question 29 What does using feedback provide team members with? Question 33 List 3 reasons managers don’t delegate. 1. 2. Question 30 Finish this sentence. If the employee has done a good job, then the feedback should be…… 3. Question 31 Finish this sentence. If you need to provide criticism to an employee, then the feedback should be….. Question 34 How does increasing an employee’s level of responsibility gradually help the employee overcome some barriers to delegation? Question 32 List 3 benefits of delegation 1. 2. Question 35 Why is it important to make an effort to develop individuals within your team? Question 38 KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for? Question 36 List 3 ways you can help individuals develop within a team 1. Question 39 How often should you provide coaching or mentoring to your team? 2. 3. Question 40 List 2 aspects which can affect how much coaching or mentoring a person may need. 1. Question 37 You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards achieving goals. What does ‘KPI’stand for? 2. Question 41 Question 35 Why is it important to make an effort to develop individuals within your team? Question 38 KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for? Question 36 List 3 ways you can help individuals develop within a team 1. Question 39 How often should you provide coaching or mentoring to your team? 2. 3. Question 40 List 2 aspects which can affect how much coaching or mentoring a person may need. 1. Question 37 You can use KPIs which can help you monitor team performance, to make sure your team is progressing towards achieving goals. What does ‘KPI’stand for? 2. Question 41 When it comes to motivation – what is more important to most people than money? List 3 examples of motivational theories 1. 2. 3. Question 42 Why is recognising and rewarding good performance important? Question 43 List 3 methods to reward good performance of team members: 1. 2. 3. Question 44 What are motivational theories?