strategy and control systems

Answer the following question and respond to the other statement:

Every month, most couples sit down to sum up their family expenses and adjust their budget. Similarly, companies prepare annual reports of their status. How, in-practicum, do we implement a control system (or checks and balances) that is in alignment with the organization’s strategy? Note: The key terms are “in-practicum” and “alignment.” In two or more paragraphs, present a practical method that demonstrates and supports your answer. Your response must differentiate between the three control system types. As required for all discussion questions, your response(s) must be referenced and supported with peer-review journals and quality academic materials.


Healthcare organizations like any organization are highly affected by internal and external influences. With the recent rise in the panic associated to the coronavirus (Covid-19) as well as government policies associated to containment and treatment of local outbreaks one can see how significant early planning of healthcare organizations can be. “Unfortunately, health care planning and control lags behind manufacturing planning and control.”(Hans, 2012), this is largely due various factors such as costs of supplies, medical equipment, pharmaceuticals makes this very difficult.

This is why organizations that develop strategies for success, must include controls that allow for adaptation or adjustments in spending, departmental planning to keep in line with organizational goals. Input from leaders in various departments that consider trends and external influences provides a more complete picture of potential shifts. In larger healthcare organizations, this is a form of clan control, where fostering an environment that promotes communication form low level leadership of observed changes in trends can facilitate the change in operations to improve the readiness of an organization.

This is also true for policy creation. Communication is important within an organization but there should also be other behavioral controls in place. This can be the establishing of policies which dictate the actions required should certain events arise. This should be a broad police that allows some flexibility within the departments.” Excessive use of behavior control helped to realize short-term cost-cutting goals; however, this often led to operational inefficiencies.”(Cogin, 2016) this is again to re-iterate fostering an environment of inclusion and not one of micromanagement. These behavioral controls help remove complacency in healthcare and can increase cross departmental communication if established properly. It is also important to implement process for the evaluation of these controls, this is often done by patient satisfaction surveys, but can also be done through other methods such as peer reviews within the organization. Reviews that target specific aspects of the care delivered can be an excellent method of evaluating the efficacy of an output control while also allowing the organization keep track of how aligned the departments are with its goals and strategies.


Hans, E. W., Van Houdenhoven, M., & Hulshof, P. J. (2012). A framework for healthcare planning and control. In Handbook of healthcare system scheduling (pp. 303-320). Springer, Boston, MA.

Cogin, J. A., Ng, J. L., & Lee, I. (2016). Controlling healthcare professionals: how human resource management influences job attitudes and operational efficiency. Human resources for health, 14(1), 55.

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